I can’t even say how long it has been since I first wanted a farm sink. What is a farm sink? I dunno, but my definition is a very large apron sink.
I found one online at IKEA and fell in love with it, but actually getting it was a huge challenge. Once I ordered, I found that you cannot do some very basic things once you’ve surrendered you hard earned money to IKEA.
You cannot track an order on the IKEA website.
You cannot access your order.
You can do nothing towards seeing what you have ordered.
What you can do is call the 800 number.
I called IKEA and held on for 23 SOLID MINUTES before getting a human.
I told the human, “Wait a minute. This is 2016! We’ve been tracking orders for a hundred years!”
Human was not amused.
I had an email – not an order confirmation- oh no- that sort of thing apparently is too high tech for IKEA. The email showed it had shipped, via some carrier, and it gave an order number. I gave that number to Human.
“It has shipped,” Human informed me.
I was now into about 28 minutes to find out what I already knew.
I was told to call the shipper to get more information.
I called. I was told immediately that the sink was broken- or lost- and IKEA should have gotten with me to replace it. There was a faucet too. It was going to be held for the replacement to arrive and they would ship together.
Oh happy day.
Well, except that I now had to go through all that IKEA customer service call stuff again.
We were in the process of a mega move. Why mega? Because: long story. Trust me, it will make you cry. Ugly cry. I’ll save the whole sordid tale for a night out where ice cold low carb beer flows from a tap. Then we will laugh and laugh and laugh. In between bathroom breaks I’m really funny when I get ice cold low carb beer on tap. Really funny.
A few calls later and my sink was on its way. It finally came, amid a bit of drama (full disclosure on cold beer night).
Isn’t it adorable? Joanna Gaines uses these all the time on her Fixer Upper show.
But as fabulous as my 108 lb, 36″ sink is, it’s just a fancy birdbath unless you have a faucet.
And my long-awaited sink/birdbath needed a really neat faucet. One just like this:
And that happened to be the one that is, to this day, waiting on its sink in a dark corner somewhere on a loading dock.
So I called IKEA and got a REAL human, one who clearly excels at everything IKEA and without a doubt is an overachiever in life. She is probably also cute and will be cute even when she is old.
I liked her anyway.
So much so that I asked for her supervisor so I could share how helpful she was in getting my replacement faucet on its way to me.
IKEA may lack what most third world countries have in decent customer service, but I still love their products. Even better are their meatballs. But that’s when I’m fortunate enough to be able to actually go to the IKEA store and not order online or by phone.
Imagine the length of time to get meatballs delivered. I’d starve.
So the sink is here and the faucet FINALLY shipped 8 days (7 to 10 was the timeframe) after I called. It is actually paired with a tracking number and FedEx will bring it on Friday.
I’ll post a selfie with it on social media and only readers of this blog will have a clue about why I’m posing with a faucet and a smile.
It will be a great story to share. At least if we have some cold beer first. Then it will be hilarious.
Thanks for stopping by and God bless!